Blue screen with error message on HP Envy 7855

[Novembersmom]

I was in the middle of a print job when my printer stopped, the screen turned blue and with an error  "d80774ec".  I can't change the screen at all or view settings, etc.

[sandytechy20]

 @Novembersmom

Welcome to the HP support community.

I understand that you are getting d80774ec error, I am glad to assist you.

You might have to reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.