Blue screenb 01B3B8E6

[JCP971]

I had a succession of on/off with my plug (until i fixed the multiplug button)... Everything works ok except my printer with this message !

Please help me !!!

[A_Gayathri]

Hi @JCP971,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the blue screen error code 01B3B8E6 on your HP OfficeJet Pro 9013 All-in-One Printer may indicate a firmware issue or a hardware malfunction, especially given the history of frequent power cycling. 

Here are some steps you can try to resolve the issue:

Troubleshooting Steps

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 5 minutes.
• Plug it back in and turn it on.

Check Connections:

• Ensure that all cables (power, USB, etc.) are securely connected.
• If you're using a USB connection, try a different port on your computer.

Firmware Update: Update the firmware on an HP printer

• Check if there’s a firmware update available for your printer:
  • Go to the HP Software & Driver Downloads page.
  • Enter your printer model and download the latest firmware if available.
  • Follow the instructions to update the firmware.

Factory Reset:

• If the error persists, you can perform a factory reset:
  • On the printer's control panel, go to Settings > Printer Maintenance > Restore Factory Defaults.
  • Note that this will erase any custom settings.

Check for Hardware Issues:

• Inspect the printer for any visible damage or foreign objects.
• If there are any unusual sounds during startup, it may indicate a hardware problem.

Refer to this document: HP OfficeJet Pro 9013 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.