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‎05-31-2022 06:41 PM

HP Recommended
Product: m454dw
Operating System: Microsoft Windows 11

I would like to obtain the files email to this user to resolve the issue with error  B305A901. Seems like a USB flash can resolve the problem potentially. 

 

"Hi I had the same bluescreen error B305A901 as others have been having. Called HP support [content removed] - usual number for their support - was answered immediately. They accessed my phone camera to see what was what. Sent me a document with update stuff (I'm not technical!) to download onto a USB stick - and after a few tries, and 50 mins later, it works good as new. I have no issue with HP Support!!!"

11 people had the same question
3 REPLIES 3

‎07-07-2022 07:40 PM

HP Recommended

hi do you have the document and download file they sent you to try

 

thanking you

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‎07-08-2022 03:17 PM

HP Recommended

I was never mailed a file to update the firmware and the issue was never resolved.

1 person found this reply helpful
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‎07-08-2022 03:25 PM

HP Recommended

According to my dealer supplied tech documents you need to update the firmware to current revision 2208A. You will need to get the printer to come to ready to apply the update. I suggest that you try leaving the printer off and unplugged for a couple hours and then try starting it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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