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‎06-05-2020 05:46 AM

HP Recommended
Product: HP Color LaserJet Pro M454dw
Operating System: macOS 10.15 Catalina

I have a recently purchased printer in the UK.

My printer shows as offline, The printer panel shows a blue screen with code B305A901.

I am able to ping it's assigned dhcp wired address. When I acces that web address I get the following message.

An error occurred.

Sorry, the page you are looking for is currently unavailable.
Please try again later.

If you are the system administrator of this resource then you should check the error log for details.

Faithfully yours, nginx.

 

I'm unable to get through to the HP support line bieng on hold an hour, so any help here appreicated!

 

Product Description: HP Color LaserJet Pro M454dw

Product Number: W1Y45A

Serial Number: VNCXXXXXXX

Warranty status:

Active: Covered under Manufacturer warranty ,  10  months remaining  - See details

 

22 people had the same question
4 REPLIES 4

‎06-05-2020 06:39 AM

HP Recommended

Try restarting the printer with only the power attached and if you get the same error then you likely have a hardware issue and will need to contact HP Technical support to get the device repaired.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎07-23-2020 02:51 PM

HP Recommended

Well...this suggestion was pointless. Typical IT response. Reboot and if it doesn't help then call for help. SMH

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‎08-31-2020 09:26 AM

HP Recommended

Hi Bmweller. I got the same model last month and this weekend I got the same error.

It's not a internet issue because it can't print even with USB drive. This error seems very new and your question is the only one I found on google.

Have you managed to resolve this issue?

1 person found this reply helpful
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‎08-31-2020 12:07 PM

HP Recommended

Contacted customer support and the main board was replaced under warranty 

2 people found this reply helpful
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