Blurry - Smudged printing

[Ladyhawke-68]

I have an HP8720 and it doesnt happen all the time just some of the time.  I printed from my Iphone an excel spreadsheet and it was smudged and double lined. What could it possibly be? SOmetimes I print from the laptop and its the same. Spiratic. 

[Riddle_Decipher]

@Ladyhawke-68

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand the print is blurry or smudged,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you ensured genuine HP Ink cartridges are being used?

Did you check if the paper is being curled or wrinkled during insertion?

While you respond to that, here's what you need to do:

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

1. Go to HP SureSupply.

2. If necessary, select your country/region.

   Figure : Country/region selector

   

3. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.

You can also purchase genuine HP cartridges and supplies from other retailers.

If installing genuine HP ink cartridges resolved the issue, you do not need to continue troubleshooting.

Step 2: Make sure you are using the appropriate paper for your print job

Make sure the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.

• Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, like photo paper and other special media. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Ladyhawke-68]

Yes it is accurate ink and the paper isnt wrinkled or kinked.

[Riddle_Decipher]

@Ladyhawke-68

Thank you for responding,

It's great to have you back 😉

I feel like you've missed out on clicking on the link I shared earlier, that said, here's the link again:

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!

[Ladyhawke-68 · Accepted solution]

Thank you for resending the link, after going down all items it seems thats not the answer. However,  I will wait and see if it happens again. It could have been the setting from his phone. Thank you for taking the time to school me, appreciate it!:smileyhappy:

[Riddle_Decipher]

@Ladyhawke-68

Thank you for the replying,

It's weird because almost all smudged printing issues are the cause of the printer, however, I'm glad to know it's not the printer for a change that said, Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,