Borderless printing error on HP OJ Pro 9730e

[AnnGeddie]

I set up my new printer this week and printed borderless 8.5x11 and 11x17. Next morning I was getting error messages on paper trays and after unplugging the machine for a minute those messages went away but unfortunately I am no longer getting borderless pages in either size. This is the primary reason I bought this printer and the fact that it did print borderless a few times, then stopped, is really frustrating. I've tried printing from Adobe Acrobat, InDesign, and Preview all with same results -- about a quarter inch border all the way around on each page.

[VikramTheGreat]

Hi @AnnGeddie,

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so here's the solution to your query. We hope it helps you and everyone viewing this post 😊

I completely understand how frustrating it must be to see your HP OfficeJet Pro 9730e suddenly stop printing borderless after it worked perfectly at first, especially when that feature was a key reason for your purchase. Let's work together to get this sorted out.

1. Confirm Borderless Settings in Print Dialog

When printing from apps like Preview, InDesign, or Acrobat:

• Go to File > Print.
• Click Show Details (if hidden).
• Under Paper Size, choose a size that explicitly says “Borderless” (e.g., US Letter Borderless or 11x17 Borderless).
• Under Print Settings, ensure Paper Type is set to a compatible photo or brochure paper.
• Make sure Scaling is set to 100% and Margins are set to None.

2. Reset the Printing System (macOS)

Sometimes macOS gets stuck with old printer settings:

• Go to System Preferences > Printers & Scanners.
• Right-click (or Control-click) in the printer list and choose Reset printing system.
• Re-add your HP OfficeJet Pro 9730e and try printing again.

3. Update Printer Firmware and macOS Drivers

• Visit the HP OfficeJet Pro 9730e Wide Format All-in-One series Software and Driver Downloads | HP® Support and install the latest firmware and macOS drivers.
• Also, ensure your macOS is up to date.

4. Use HP Smart or HP Utility

• Open HP Smart or HP Utility on your Mac.
• Go to Settings > Printer Settings > Paper Handling and verify that Borderless Printing is enabled for the trays you're using.

5. Check Tray and Paper Settings on the Printer

• On the printer’s touchscreen, go to Settings > Paper Setup.
• Make sure the tray is set to the correct paper size and type (e.g., Letter Borderless or Tabloid Borderless).
• If the printer thinks the paper is not suitable for borderless printing, it will default to standard margins.

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

VikramTheGreat

HP Support