cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
210
Flag Post

Both cartridges error - Deskjet 3054 Printer All-in-One Printer J610a

HP Recommended
Deskjet 3054 All-in-One Printer J610a
Microsoft Windows 8.1 (64-bit)

I keep receiving this message on the printer display and cannot work around it. I have used both my Windows & Mac operated laptops; checked if firmware needed to be updated (it did not, but I installed any software needed); I have cleaned the cartridges, bought new 61 cartridges, had to clean the printer and the new cartridges; checked off all the boxes from the Virtual Assistant, to find that since the printer is not under warranty, I cannot even ask to PAY for product support/replacing a part of the printer. I cannot print a test page because the error warning overrides that. Please advise. (I do not want to buy a new printer; I want to fix this one as it is in great condition). Thank you.

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
14,338 14,310 941 1,117
Message 2 of 4
Flag Post
HP Recommended

@fixthisprinter1, Welcome to the HP Support Community!

 

What is the error message?

Insert one ink cartridge at a time to identify the defective ink cartridge.

For now, kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi Kumar,

Thanks for the reply. Please see the following points:

- What is the error message? "Both Cartridges Problem"

- Insert one ink cartridge at a time to identify the defective ink cartridge.  I did, and it's both. 

- For now, kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge I have already. I have cleaned both the printer and the cartridges. I have bought both new cartridges. I have checked to update firmware (even software updates); there wasn't anything to update. I really think it's the printer ink receptors but not sure why or how.

 

Please advise.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,338 14,310 941 1,117
Message 4 of 4
Flag Post
HP Recommended

@fixthisprinter1

 

In this case, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation