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‎08-05-2020 02:23 PM

HP Recommended
Product: Deskjet 3054 All-in-One Printer J610a
Operating System: Microsoft Windows 8.1 (64-bit)

I keep receiving this message on the printer display and cannot work around it. I have used both my Windows & Mac operated laptops; checked if firmware needed to be updated (it did not, but I installed any software needed); I have cleaned the cartridges, bought new 61 cartridges, had to clean the printer and the new cartridges; checked off all the boxes from the Virtual Assistant, to find that since the printer is not under warranty, I cannot even ask to PAY for product support/replacing a part of the printer. I cannot print a test page because the error warning overrides that. Please advise. (I do not want to buy a new printer; I want to fix this one as it is in great condition). Thank you.

1 person had the same question
3 REPLIES 3

‎08-08-2020 02:05 AM

HP Recommended

@fixthisprinter1, Welcome to the HP Support Community!

 

What is the error message?

Insert one ink cartridge at a time to identify the defective ink cartridge.

For now, kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎08-09-2020 07:09 PM

HP Recommended

Hi Kumar,

Thanks for the reply. Please see the following points:

- What is the error message? "Both Cartridges Problem"

- Insert one ink cartridge at a time to identify the defective ink cartridge.  I did, and it's both. 

- For now, kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge.  I have already. I have cleaned both the printer and the cartridges. I have bought both new cartridges. I have checked to update firmware (even software updates); there wasn't anything to update. I really think it's the printer ink receptors but not sure why or how.

 

Please advise.

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‎08-10-2020 03:23 AM

HP Recommended

@fixthisprinter1

 

In this case, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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