Bought HP 61 cartridge, but found HP 63 ink inside the box.

[85719]

I like to keep extra ink on hand so I never run out.  I bought a two pack on Amazon last year, used the HP 61 Black cartridge, but the tri-color cartridge has been sitting in my drawer for months since I hadn't run out yet.  Today I installed the tri-color cartridge only to get a compatibility error.  When I took the cartridge out, I saw that it was an HP 63 tri-color cartridge that came inside the HP 61 package.  Amazon won't replace it because my order was placed too long ago.  I can't seem to figure out how to contact HP about this issue.  Anyone have suggestions?  I hate that I'm out so much money.

[The_Fossette]

@85719,

Welcome to the HP Support Community!

I reviewed your post and I understand that you a received a different cartridge in the box.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[85719]

I appreciate your help.  When I go to the Contact HP page, what would you suggest I select as far as a product?  The product I purchased was ink, but when I enter the product number or name for the ink, no options are found.  This was the issue I encountered earlier when attempting to contact support about this problem.  Thanks in advance for any solutions.

[The_Fossette]

@85719,

I recommend you input the printer information and you should be able to get in touch with the support team.

Cheers!

[85719]

Thank you.  I tried this, and the only option it is giving me is this support community.  Is there a phone number I can call?

[The_Fossette]

@85719,

Please let me know your region (Country) in a private message and I will share the direct number to reach support.

Cheers!

[85719]

Thanks!  I'm in the USA.

[The_Fossette · Accepted solution]

@85719,

I have sent you a private message with the contact details.

Cheers!