Brand New 8139e with False Paper Jam error message

[LiveOaks]

Does anyone have any advice.  I have watched videos and even called tech support.  I have never even had a chance to print one page on this thing, so its hard to believe it doesn't work.  I will never buy another HP printer again.  Its a garbage company with garbage products.  What happened to them.

[Raj2111]

Hi @LiveOaks 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, I'm sorry to hear you're experiencing a false paper jam error with your brand new HP 8139e printer. This can be frustrating, but don't worry — there are a few things you can check to resolve it. Here's a step-by-step guide to help you troubleshoot:

1. Check for Actual Paper Jam

• Even though the error says there’s a paper jam, make sure there isn’t any small piece of paper stuck in the printer.
• Open the front and rear doors of the printer and carefully inspect the paper path for any jammed paper.
• Remove any visible paper gently to avoid tearing it inside the printer.

2. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds and then plug it back in.
• Turn the printer on again to see if the error clears.

3. Check Paper Tray and Alignment

• Ensure that the paper in the input tray is correctly aligned and not overfilled.
• If the paper is loaded improperly (too many sheets or crooked), it can trigger a false paper jam error.
• Re-load the paper tray, making sure it is aligned properly and not too full.

4. Inspect the Paper Feed Rollers

• Sometimes, the paper feed rollers can be dirty or misaligned, causing paper to feed incorrectly or give a false jam error.
• Gently clean the rollers with a soft, lint-free cloth and a small amount of water or rubbing alcohol.

5. Reset Printer to Factory Settings

• If the error persists, try performing a reset to clear any software glitches:
  • On the printer’s control panel, go to Settings > Printer Maintenance > Restore Factory Defaults.
  • Follow the on-screen instructions to complete the reset and then try printing again.

6. Update Printer Firmware

• Sometimes, a firmware update can fix bugs related to error messages like paper jams.
• Go to the HP Support website, enter your printer’s model number, and check for any available firmware updates for your 8139e model.

refer to this document, click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support