Brand New Envy Photo 7855/Do not use SETUP cartridges

[MrRWM]

I just purchased an HP 78955 printer and it also doesn't like my setup cartidges.  I see some other users have had success but not me.  What else should I try

[Flower_Bud · Accepted solution]

Hi @MrRWM, 

Thank you for joining HP Forums.

I'll be glad to help you 🙂

As I understand, you're getting error message while using set up cartridges in your printer. 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Have you tried regular ink cartridges? 

Let's try troubleshooting steps from the link.

Step 1: Make sure the ink cartridges are compatible

Step 2: Make sure the ink cartridges are correctly installed

Step 3: Clean the electrical contacts

Step 4: Reset the printer

Step 5: Clean the ink cartridge contacts again

Keep me posted how this goes.

Cheers!

[MrRWM]

I installed new cartidges and it appears that the printer accepted them and performed the setup.  After printing a couple page I reinstalled the setup cartidges and the printer did not display the error messages.  Hopefully, everything will work. 

[Flower_Bud]

@MrRWM

I am glad to hear it's working now 🙂 If you need further assistance, feel free to reach out. Take care!

I hope you have a good day ahead,

And Feel free to ask any other queries as well.

Cheers! 🙂