Brand New HP Deskjet 3755 Not Printing in Color

[epmarquard]

I just purchased a HP Deskjet 3755. I used the starter ink cartridges and assumed it wasn't printing in color because those cartridges weren't meant to last. I just installed BRAND NEW full set of ink cartridges and still NO color. What gives?

[ShlomiL]

Hi,

Press and hold the Cancel button for 3 seconds. A Printer Status Report prints.

Can you see Cyan, Magenta and Yellow colors printed on this page or not?

Please clarify the following to better understand if this is an hardware problem or might be a software problem..

Shlomi

[epmarquard]

Hi! Thank you for responding. I did the 3-sec report test, and yes down at the "Ink Delivery System Info" I can see color magenta/yellow/cyan.

[twskog]

 I'm having the exact same issue. Did the test and DO see the color bars. Please help!

[epmarquard]

What is odd is that it will produce a color copy, and it will scan in color, but jobs sent to it from InDesign or the web will not print in color

[ShlomiL]

Hi,

I would assume it is a driver problem or maybe a generic driver usage.

Please try following HP Easy Start below to ensure the latest Essential Software is installed and then check if you may see any difference:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

If the same persists once completing the installation try resetting the printing system as following:

*Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.

Click the Apple menu, and then click System Preferences .
Select Printers & Scanners.
Right-click (or Ctrl + click) your product in the Printers list in the left panel, and then click Reset printing system .
Click OK to confirm the reset.
Type your user Name and Password .
Click OK . The printing system resets.

Next click the plus sign to re-add the printer, ensure the printer model is selected within the Use drop down menu and check for any difference.

Please let me know how it goes,

Shlomi

[fcepeda]

Set your presets to "color presets" instead of Black & White.  It printed both in color and B&W.  Good luck.

[lalaliz315]

I am having the same issue... my printer prints cyan, gray and black but not magenta or yellow. I have the tri-color ink cartridge and the levels look fairly good. I printed the printer status report and only blue and gray stripes of color were printed. The same issue occurred when I did the printer head alignment text... only cyan, nothing else.  HELP!!! 😞