Brand New HP Envy 6455e Error Code E9

[lawless1978]

Brand new printer! Was able to get it connected to wifi, but as soon as I did the alignment the computer started flashing and haven't been able to connect since. I have followed all of the other threads, and I cannot connect to the printer. Every light is flashing, E9 error code is online. I've tried rebooting the printer, the computer, windows updates, and reconnecting the wifi. 

[Jay_G24]

Hi @lawless1978,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing an E9 error.

An E9 error occurs when there is a setup or update error.

Check the HP Smart app to confirm the error. If a Printer Setup Incomplete message displays, restore factory defaults on the printer, and then add the printer to HP Smart again. For detailed steps, go to HP ENVY 6000e, 6400e printers - E9 (Printer Setup Incomplete) error.

If a message does not display in HP Smart, a problem occurred during a printer firmware update. Continue with these steps.

Set up the wireless connection again.

Go to Wireless Printer Setup for more information.

Touch the Information button on the printer.

If an information page prints, the issue is resolved.

If an information page does not print, the printer is in recovery mode and needs to download the firmware again.

NOTE:

During recovery mode, the printer automatically downloads firmware from the cloud. Leave the printer for about 2 hours, depending on your network speed, to complete the firmware update.

You may refer to -Blinking Lights and Error Codes

Hope this helps! Keep me posted. 

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