Brand new 7602r Keeps telling me there is no yellow ink and there is.

[hjones4]

Brand new 7602R keeps telling me my yellow is out of ink, and it is not. It also will not center the printer heads so that I can put in the two print heads. I spoke with someone when I called, and they have no clue how to fix it. They want to charge me to replace my printer! Tells me the print would not arrive until Friday. I run a business. I have an order that needs to be printed today. Yet, I cannot use the printer I just bought to replace my Epson 7700. I do not have time to wait until Friday. I do not understand why I was shipped something that does not work!

[Kuroi_Kenshi]

Hi @hjones4,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Cartridge Compatibility:

• Ensure that you are using the correct and genuine HP yellow ink cartridge.
• Remove the yellow cartridge, inspect it for any packaging material or damage, and reinsert it securely.

Clean Cartridge Contacts:

• Turn off the printer.
• Remove the yellow cartridge.
• Clean the electrical contacts on the cartridge and inside the printer using a lint-free cloth slightly moistened with distilled water.
• Reinsert the cartridge and turn the printer back on.

Printhead Alignment:

1. Manual Printhead Alignment:
   • Open the printer cover to access the printheads.
   • Manually move the printhead carriage to the center if it is not aligning automatically. Be gentle to avoid any damage.
   • Install the printheads securely into their respective slots.

Perform a Printer Reset:

1. Reset Printer:
   • Turn off the printer and unplug it from the power source.
   • Wait for 60 seconds.
   • Plug the printer back in and turn it on.

Update Firmware:

  Kindly refer to this link to update your printer firmware.

Use HP Print and Scan Doctor:

• Download and run HP Print and Scan Doctor to diagnose and fix any issues. Follow the on-screen instructions.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,