Brand new HP Envy 4522 not printing documents in colour

[Flier109]

Any documents of web pages I print will not print in colour.  My son printed a photo from his phone and it printed in colour, teh print quality diagnostic page inted in colour - what can I do to get colour in my printed documents?

[banhien]

Hi,

Please try

(a) Open HP Printer Assisstant (by double click printer icon),

(b) Click Set Preferences

(c) Click Advanced settings,

(d) From Grayscale, select option Off,

(e) Click Apply/Ok

Regards.

[Flier109]

Thankyou, that option does not appear to be there

[banhien]

Hi,

Can you see Advanced ? Can you see Layout tab ? Have you installed its software and driver to your computer ?

 

Regards.

[Flier109]

The option you have, to print in grayscale, just isn't  there on my settings.

[banhien]

Hi,

My question again: Have you installed software and driver to your computer yet ? Please check more information from the following link:

      http://h30434.www3.hp.com/t5/Inkjet-Printing/Envy-4500-Not-able-to-print-grayscale/td-p/2983161

Regards.

[Flier109]

I have installed software and have enrolled in the Instant Ink program.

Here is my screen shot

[Flier109]

I have now done an uninstall/reinstall and it is still the same.

A print quality diagnsotic report prints in colour, but no documents will do so - leads me to think this is a software issue.  

[banhien]

Hi,

I can't see the screen shot BUT I think it is at a wrong place. Please read my very first reply. You need to set it up from Set Preferences, not from Printer Properties.

Regards,

[Flier109]

Thanks for your reply.  Doing it through Printer Assistant gives me the same answer - it just doesn't give me that option.