Brand new HP Envy Photo 7155 not working

[travelcto]

While installing the Printer, I see the same problem faced by others: Do not use Setup Cartridges.

Did the Power cable off and the other steps that you mentioned.

Still the same problem.

Seems to be a defective model.

If no response, I intend to return this printer.

Regards.

Joe Paul.

[Dvortex]

Hello, @travelcto – Greetings!
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I understand that you are facing issues with your new Envy printer. First off, your Envy printer does not have setup cartridges. Hence, this seems to be an incorrect error message on the printer. Try to perform a power reset on the printer to try and fix the issue.
 

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, please contact the HP phone support to get the service options.

HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Those steps should do the trick, let me know the outcome!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[travelcto]

Sorry, you have given the same standard reply as you gave to another message on this subject.

It was a set up set of cartridges and it is also mentioned on the cartridges.

I did the procedure you mentioned but the error remained the same.

Since it was late evening, I went to the Staples store next morning and bought the ink cartridges and it worked fine.

I had an urgent printing job on the day I received the printer and I could not do it. 

If the company wanted to keep the printer acquisition cost low, at least I could have been warned at the time I bought the printer. I would have ordered the cartridges then, so as to get it working from the moment I received it.

This is unfair business practice and it does not behove a company like HP to stoop so low.

[Dvortex]

Hello, @travelcto

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.