Brand new authentic HP 902XL black cartridge won't work at all

[Flexdude]

Bought a brand new set of real HP cartridges.  Black one - 902XL - won't work right out of the box.  Took it back to Staples who were kind enough to exchange it - won't work again!

Old cartidge worked fine but it is now completely out of ink - worse, can't get the old cartridge that did work refilled at Costco because HP has changed firmware and locks out refilled cartridges.

I did everything suggested on the threads - cleaned, recleaned, re-recleaned the heads.  Updated driver and firmware.  NADA.  Only a very, very slight bit of black when doing print quality page.

Are the new chips on the cartridge incompatible with older printers?  Did they eff-up the new firmware?

I have already spent more than half a day trying to fix this - looks like lost $85 bucks on new cartridges that I can't use which is almost the cost of a new printer.   So freaking mad.....

[ShlomiL]

Hi,

Are you from the US or from another country?

Can you see 902 listed near the cartridges when opening the door or may you see any other number?

[Flexdude]

I'm in US - for black printer shows 902, 902XL or 906XL