Brand new officejet pro 8025. it feeds multiple sheets of paper. then says print tray open. jams

[RichStateColleg]

Officejet Pro 8025. Brand new. From the very first print job from HP computer or iPhone or Copy on the printer, the printer grabs/feeds multiple sheets of paper with the printed page. It is noisy clinking clanking as it feeds sheets. When finished printer says paper tray is open and/or jammed. I have tried resetting the printer power off/on. pulled the plug. The paper is standard 96 bright 20 lb from staples. Paper works perfectly in 25 year old Office Pro 1170cse. 

[Betty0610]

@RichStateColleg

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue with a new unit.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[BRC1952]

Did you get the problem solved? I am having the same issue 

[RichStateColleg · Accepted solution]

Yes it is solved. I bought a new HP Pavillion at the same time. After printer setup I initialized the computer.I used the HPsmart printer setup that comes with the computer. I began to print the system information (to go to Best Buy and ask questions)  when it said "refreshing" and updated some system info. Obviously, I did not restart the computer after initial setup and it didn't tell me I needed to do that. Everything works well now. Resart your computer. DUH Windows should have said "RESTART YOUR COMPUTER".