Brand new printer won't scan from document tray

[333pg333]

Just bought an Office Jet 8012e which is connected via Wi-Fi to PC. OS is Widows 10 Pro. I have been able to get it to scan a single page from the glass but it won't scan multiple pages from document tray. Has also returned error oxb80937ea which I can't find referenced anywhere. Is there a list of error codes? Seems not which seems odd?? 

Thanks for any assistance. 

[Betty0610]

@333pg333

Welcome to the HP Support Community.

I'd be happy to assist you with the error code oxb80937ea.

Do you mean the automatic document feeder? Are you able to at least copy from there?

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update as well: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!