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‎11-25-2023 11:37 AM

HP Recommended
Product: HP OfficeJet Pro 8035 All-in-One Printer

printer errorprinter error

 

 

where broken piece belongswhere broken piece belongs

 

 

broken piece (difficult to see, but it snapped in a spot and is broken)broken piece (difficult to see, but it snapped in a spot and is broken)

 

size comparison to a pennysize comparison to a penny

 

 

 

 

 

Hello! Hopefully the photos help. My printer has reflected a carriage jam. There is no paper jam and we discovered this white cog piece (not sure the correct name) is broken. In the blue drawn box is where it is supposed to go. I believe once this piece is replaced, the printer will begin working correctly. I am not sure where to start to get this part or who to contact. It would help too if I knew what this part was called and may be a very easy fix. Thank you!

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-06-2023 04:25 PM

HP Recommended

Hello all,

 

Circling back here. There is actually an easy fix. Through further research, I found the part I needed on amazon. It's called a "BCH Paper Feed (PF) Gear or HP 80xx Series - Fix OfficeJet Pro 8012 8025 Printhead Carriage Stuck." It was about $20 and solved my problem.

View solution in original post

2 people found this reply helpful
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2 REPLIES 2

‎11-25-2023 11:39 AM

HP Recommended

Not an easy fix, sorry for the bad news it's time for a new printer.




My profile on LinkedIn

Was this reply helpful? Yes No

‎12-06-2023 04:25 PM

HP Recommended

Hello all,

 

Circling back here. There is actually an easy fix. Through further research, I found the part I needed on amazon. It's called a "BCH Paper Feed (PF) Gear or HP 80xx Series - Fix OfficeJet Pro 8012 8025 Printhead Carriage Stuck." It was about $20 and solved my problem.

2 people found this reply helpful
Was this reply helpful? Yes No
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