Broken cartridge clamp / replacement?

[SamP117]

Hello,

I went to replace the inkjet cartridges in my HP OfficeJet 250 Mobile All-in-One printer today and the tabs holding the cartridge clamp (unsure if this is technically the correct name, but it's the pink piece of plastic that holds the ink cartridge locked in place and functions as a clamp - see attached pic) broke.

Now the cartridge sits loose in the machine and the printer cannot print color. It seems silly for 2cm of plastic to be the reason I can't use my printer, and would like to know if I can order a replacement clamp.

[Betty0610]

@SamP117

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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Thanks!

Have a great day!