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‎04-23-2025 12:41 PM

HP Recommended

when plugin my printer on electric supply, it doesn't not start. The power on light will come one when pressing the power bottom and no initialization will take place. What should i do to

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1 REPLY 1

‎04-24-2025 08:17 AM

HP Recommended

Hi @loum0007,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check Power Source:

  • Ensure that the power outlet is working. Try plugging another device into the same outlet to verify.
  • Confirm the power cord is firmly connected to both the printer and the power source.

Inspect Power Cord and Adapter:

  • Look for any visible damage on the power cord and the adapter. If damaged, replacing them might be necessary.
  • Use the exact power cord and adapter that came with the printer for compatibility.

Reset the Printer:

  • With the printer plugged into an outlet, press and hold the power button for about 15 seconds.
  • Release the power button, then press it again to attempt a restart.

Remove and Reconnect HP Printhead:

  • Turn off the printer and unplug it.
  • Open the access door to carefully remove the printheads. After a minute, reinsert them and close the access door.
  • Plug the power cord back in, and try turning on the printer.

Check Error Messages:

  • If the power light blinks or an error light comes on, refer to the printer’s manual for interpreting specific error codes.

Test with Different Power Outlet:

  • Use a different power outlet to rule out issues with the current outlet being used.

Firmware Update:

  • If possible (e.g., if you manage to get the printer started intermittently), update the printer firmware using the HP Smart app or HP Support Assistant.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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