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‎03-26-2020 10:14 PM

HP Recommended
Product: ENVY Photo 7155

I was gifted a refurbished HP ENVY Photo 7155 Printer without the SETUP Cartridges. I purchased cartridges but it will not let me use them. It says I have to have the SETUP Cartridges. Please let me know how I can by-pass this requirement so that I can use my printer. Thanks in advance!

99 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2020 06:16 AM

HP Recommended

Hi @Jessyusemi,

 

We would have to perform an OOBE reset on the printer.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

1 person found this reply helpful
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83 REPLIES 83

‎03-30-2020 02:03 AM

HP Recommended

Hi @Glamma5

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎04-08-2020 01:47 PM

HP Recommended

Please send me the solution. I have a brand new 7155 which came with NO inks. 

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‎04-08-2020 05:44 PM

HP Recommended

Hi @designher

 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Asmita
I am an HP Employee

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‎04-14-2020 04:14 PM

HP Recommended

Can you send me instructions for this?

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‎04-15-2020 01:49 AM

HP Recommended

Hi @Treal1

 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

Asmita
I am an HP Employee

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‎05-04-2020 09:17 AM

HP Recommended

I am having the same issues. can not get pass the SETUP cartridge install section 

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‎05-04-2020 09:29 AM

HP Recommended

Hi @IvanW82

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Let me know. 

Asmita
I am an HP Employee

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‎05-04-2020 09:46 AM

HP Recommended

Thanks for the reply. I have that info already. I am in need of the steps to bypass the SETUP cartridge step. I got this printer as a refurbish and it only can with regular ink. TIA 

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‎05-04-2020 09:48 AM

HP Recommended

the model I have is the ENVY Photo 7155

 

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