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‎05-28-2020 01:42 PM

HP Recommended
Product: HP Envy Photo 7155
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

I am missing my setup ink cartridges for my HP Envy 7155 and have an error message preventing me from setting up my printer. Could anyone please share the bypass instructions for this printer? Thank you! 

53 people had the same question
18 REPLIES 18

‎06-01-2020 01:35 PM

HP Recommended

@evd121, Welcome to HP Support Community!

 

The only option left is to perform an OOBE reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎06-16-2020 07:53 PM

HP Recommended

Hi Support Team, 

 

I have the same problem with the same printer model. Can you please send me the instructions?

 

Thank you

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‎06-17-2020 05:44 PM

HP Recommended

Good luck!!  I bought a refurbished one because I don't print much.  I have reported this problem 3x's searching where to buy setup cartridges since the ones that were included, included an empty color cartridge.  I bought another set of cartridges from hp  not  realizing I needed "special" cartridges.  HP refers me to join printer ink auto send.  Now I'm searching online for some help/  I just got mine in May 2020 also.

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‎07-31-2020 01:08 PM

HP Recommended

Can you send me the instructions as well. I have the same printer with the same issue. 

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‎07-31-2020 01:13 PM

HP Recommended

I have the same issue with same model printer. Can you send me the instructions. Thank you

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‎07-31-2020 01:15 PM

HP Recommended

@RBernschutz, Welcome to HP Support Community!

 

Check your inbox for the same. In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎07-31-2020 01:53 PM

HP Recommended

Those steps didn't work. I messaged you in private but haven't had a reply yet. 

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‎07-31-2020 11:31 PM

HP Recommended

@RBernschutz

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎09-08-2020 09:25 AM

HP Recommended

I have the same problem with the same printer model. Can you please send me the instructions?

 

Thank you

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