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‎11-30-2023 12:45 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

I recently purchased an HP OfficeJet Pro 9015e. Upon trying to set it up the first time, my SETUP cartridges were leaking and could not be used. HP sent me new cartridges, but now it won't let me setup my printer without using the SETUP cartridges. How can I bypass this error so I can use my new cartridges and finish setting up my printer? I have found videos telling me to access Trade OOBE to bypass, but I can't locate that function on my 9015e. Thanks in advance for the help.

1 person had the same question
1 REPLY 1

‎11-30-2023 02:34 PM

HP Recommended

Hi @Mkemper,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

I've sent you a private message with the instructions override the setup ink cartridge message. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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