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    Information
    Know the Benefits of your HP account

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Level 8
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Message 11 of 15
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Hi,

 

Please check your private message for the steps.

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
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Message 12 of 15
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i have the same issue with the same printer model 7155. this is a new printer so i'm trying to set it up w/o the setup cartridges since it did not come with any.  please help.

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HP Support Agent
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Message 13 of 15
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HP Recommended

Hi @dtomhill,

 

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Message 14 of 15
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Can you please send me the steps too? Thank you!

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Level 8
Level 8
1,156 1,153 80 220
Message 15 of 15
Flag Post
HP Recommended

Hi,

 

Please check your private message I have sent you the steps.

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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