Bypass setup cartridges

[Hicksvilleusa]

I was gifted a used printer and I do not have the setup cartridges that it asked for and it will not let me continue to go forward please help

[A4Apollo]

Hey there! @Hicksvilleusa,

Did you check with the store where you purchased the printer from about the setup cartridges?

SETUP ink cartridges are used only to set up a new HP printer or printhead and supply ink for the first series of your print jobs. They are specially designed to initialize a printer and calibrate ink levels. Unlike replacement ink cartridges, SETUP ink cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits. When a SETUP ink cartridge is depleted, purchase and use a normal ink cartridge that matches your printer model to continue printing.

Refer this article to know more information about setup cartridges. Click Here

There is nothing much I can do to help you now. You would need the setups cartridges installed on your printer to get the printer working again.

Please contact HP phone support for service options.

Contact HP support using this link. Click Here

Let me know if this helps!

I hope you have a great day! 🙂

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[Hicksvilleusa]

I did not get the issue resolved because your printer is out of warranty.  I  

[A4Apollo]

@Hicksvilleusa, 

Did you contact the HP phone support?

If you contacted HP phone support did you check for the setup cartridges?

I'll watch your reply!

[Hicksvilleusa]

Yes, I did talk to HP Support and was told I could buy the 2 missing  setup cartridges and then the tech tried to sell me a new printer.  When I said I wasn't interested in a new printer he then said the cartridges were not available.  I asked for a bypass resolution and was told there was none.   this 💩 sucks!!

[A4Apollo]

Hi! @Hicksvilleusa,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Regards

A4Apollo
 

[MarcusSoMe]

Hello again, 
 
We would like to review support options or route your case to your local support team for your region but in order to do so, we need the previously requested information. Can you please reply with the previously requested information? 

Customer First and Last Name: 
 Contact Number: 
 Email Address: 
 Mailing Address: 
 Country: 
 Serial Number: 
 Product Name: 
 Product Number:
 Description of Issue: 
 
Thanks, 
-MarcusSoMe