C4280 paper jam

[loopkram]

Carriage jam. Clear carriage jam. Press OK

No paper seen, front or back. Reboot doesnot help. Ideas?

[Betty0610]

@loopkram

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Please do try all the steps from the link below:

https://support.hp.com/us-en/product/hp-photosmart-c4200-all-in-one-printer-series/3192751/model/319...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[loopkram]

I performed the 7 steps. Nothing resolved the issue of "paper jam"

The final task is a suggested 3rd party maintenance. Just to look at it will cost me more than a new equivalent or better printer/scanner/fax...........

Too bad, as the printer was serving us well.

Thanks.

[sandytechy20]

@loopkram

Thanks for the reply.

I appreciate your time and effort.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.