C4700 print job goes into error after printing PDFs, cannot be deleted from queue

[SpotALoony]

WIthin the past week under Windows 10 I have had a couple of PDFs that print properly on our old HP C4700 (HP8E445C) but result in a print queue entry that has a status of "printing - error" and cannot be canceled out of the queue thus blocking subsequent print requests. I did discover that HP Print and Scan Doctor 5.6.5 magically removes the problematic queue entries when the "Fix Printing" option is selected.

Not sure where the problem lies; HP printer, HP driver or Microsoft driver but it is annoying and would be nice if someone worked on a fix!

[Jay_G24]

Hi @SpotALoony,

Welcome to the HP Support Community. 

I'd like to help!

I understand print jobs are stuck in a queue.

HP Photosmart C4700 All-in-One Printer series Printer driver for windows 10 is not available from the HP website. However, you can install the printer using windows built-in drivers

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[SpotALoony]

Thank you for responding. Since there is no driver from HP for my wireless printer that leaves the Windows 10 WSD driver (WSDPrint.sys) and the firmware on the C4700 printer as the components of interest. If I'm going to play the blame game I would say that it is something the C4700 firmware is doing the queue entry to be flagged as an error after successfully printing. Obviously  I'm not expecting any updates to the firmware to my ancient printer so I guess I am pretty much stuck with the problem as it is.

[Jay_G24 · Accepted solution]

The issue is WSD port , try and connect the printer to TCP/ip port.

 Connect the printer to TCP/IP port

Print and share a network configuration and take down the IP address 

Press button next to Wireless Menu-->Press button next to Wireless Settings-->Press button next to Print Network Configuration Page.

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[SpotALoony]

Won't the IP address potentially change each time the printer is powered up? It is getting the IP address to use from my Linksys router.

Important Update to this reply: I added a DHCP reservation to my Linksys Router so that the HP C4700 always gets the same IP address. WIth this done I was able to switch printing to use TCP/IP instead of WSD as per your instructions and it does look like it solved my problem. Thanks!

[Jay_G24]

As we have already set a  manual IP, the IP address will not change unless the router is completely reset by the ISP.

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us. 

Have a great day ahead!