C5380 Black Ink Does Not Print on Alignment Page and Alignment Fails only

[Karen68]

My printer will only print grayscale for all documents but I can print photos in color.  I have replaced cartridges and done head clean, when I do an alignment it says it's failed and can't align.

[Rainbow7000 · Accepted solution]

Hello there! Welcome to the forums @Karen68 

I read about the "alignment failed" error message you're seeing on your Photosmart C5380, and wanted to reply with my suggestion for you!

Check out this guide and try all of the steps, to hopefully get through the alignment issue:

The Error Message 'Printer alignment failed' Displays on the Control Panel

If the troubleshooting does not help at all, I would lastly suggest technical support.

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Happy Monday

[Karen68]

Thank you so very much for your help. I've only just read your email and did the alignment via the printer not the computer and it works perfectly.  I have just printed a document and it is perfect. 🙂  Very happy.

[Karen68]

Hi, I'm having alignmnet failed come up and am not able to print anything.  I have done everything suggested and when I went to HP Support is states my printer is no longer supported by HP.  Truly disappointed because this printer is fantastic.  Can you offer some suggestions for me to print from my amazing printer?