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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-06-2021 12:40 PM

HP Recommended
Product: HP 8740
Operating System: Microsoft Windows 8.1 (64-bit)

I have been getting that the 1st paper tray isn't closed when it is. Today I got obstruction errors that prevent me printing when there is no obstruction. I used the HP Printer Doctor and it DID print a test page without problems.  I then went to print what I wanted to but same obstruction error so nothing printed.  How could it print the test page and nothing else?  I need this printer to work desperately.  Please help.  Thanks.

Category:
1 REPLY 1

‎05-10-2021 12:29 PM

HP Recommended

@elash99

 

Welcome to the HP support community.

 

I understand that you are getting a paper tray error message, follow these steps to fix the issue.

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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