CANT CLEAR CARRIAGE JAM ERROR

[SueAC]

I CAN'T CLEAR THE CARRIAGE JAM ERROR ON HP OFFICEJET PRO 8600.  HAVE DONE ALL THE TROUBLESHOOTING RECOMMENDED.  NO OBSTRUCTIONS

[Sneha_01]

Hi @SueAC,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already tried basic troubleshooting steps. If you're still encountering the carriage jam error on your HP OfficeJet Pro 8600 despite clearing any obstructions, there are a few additional steps you can try:

Restart the Printer: Sometimes, a simple restart can resolve minor issues. Turn off the printer, wait for a few minutes, and then turn it back on.

Reset the Printer: Perform a partial reset of the printer. To do this, turn off the printer, disconnect the power cord from the rear of the printer, wait for 30 seconds, and then reconnect the power cord.

Check for Debris: Even if you didn't initially see any obstructions, it's worth checking again. Use a flashlight to thoroughly inspect the printer's carriage path for any small pieces of paper or debris that may be causing the jam.

Manually Move the Carriage: Turn off the printer and try gently moving the carriage along its path to ensure it moves freely. If it feels stuck or doesn't move smoothly, there may be an underlying mechanical issue that requires servicing.

Update Firmware/Software: Make sure your printer's firmware and software are up to date. Sometimes, outdated firmware can cause issues that are resolved in newer versions.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[SueAC]

Unfortunately I tried most of this before posting but completed everything again with no resolve.

Thanks.

[Sneha_01]

Hi @SueAC ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support