CHECK CARTRIDGE ALIGNMENT

[RWC101]

Periodically, a job will not print and error message says "Check Cartridge Alignment".  When I look inside, I see that the cartridge is not quite centered on a metal piece.  With my finger, I can move it approximately 1/16 inch, center it, and printer works fine for a while then same thing occurs and I repeat process.  When I purchased the printer and the problem first started, I remembered someone in a product review had complained about this issue.  It occurred infrequently for me so I tolerated it, but now, after warranty just expired, it's occurring more often.   I wonder if this was a design defect, does HP have a solution for it, and/or does anyone out there have a solution or comment?   

[Max3Aj]

@RWC101, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're encountering a recurring "Check Cartridge Alignment" error on your HP Smart Tank Plus 570, and you've noticed the cartridge carriage is slightly off-center. Let's walk through some steps to resolve this issue.
 

Reset the Printer

A simple reset can often resolve alignment and carriage issues:

• Turn off the printer using the Power button.
• Unplug the power cord from the printer and the wall outlet.
• Wait 60 seconds.
• Plug the power cord directly into a wall outlet (avoid power strips).
• Turn the printer back on.

Check Cartridge Installation

Misaligned or loosely seated cartridges can cause alignment errors:

• Open the ink cartridge access door.
• Wait for the carriage to stop moving.
• Gently press down and re-seat each cartridge to ensure it's properly installed.
• Make sure there’s no protective tape left on the cartridges.

Align the Printhead Using HP Smart App

• Load plain white paper into the input tray.
• Open the HP Smart app on your computer or mobile device.
• Select your printer > Printer Settings > Print Quality Tools > Align Printheads.
• Follow the on-screen instructions to complete the alignment.

Inspect the Carriage Mechanism

Since you mentioned manually adjusting the carriage helps temporarily:

• Check for any obstructions, debris, or ink buildup on the carriage path or metal rod.
• Lightly clean the rod with a lint-free cloth and a small amount of isopropyl alcohol.
• Ensure the carriage moves smoothly from side to side.

Update Firmware

Outdated firmware can cause recurring alignment issues:

• Visit the HP Software and Drivers page and enter your printer model.
• Download and install the latest firmware update.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support