CP1515n colors are badly out of alignment

[Bsentinel]

Using Wondows 7, 64 bit.  Brand new toner cartridges.  Color printing is out of alignment and dropped lower than black text.  Have spent hours looking for solution.  Everything comes back to my needing ToolBox FX.  I cannot find original software disk and the HP site does not have the sofwatre that includes the ToolBox FX application.  This is very frustrating and I am not happy with the seeming lack of support for others who have had this same question.  Sending us back to the page on the HP site that has the ToolBox FX instructions does us no good when we can't get the software!  Some real help would be appreciated and not just a link back to a support page that doesn't solve my problem.  Thanks.

[erico]

Try the Vista 64-bit full software. Run the installation in compatibility mode. This may be a viable workaround. Please post your results.

[Bsentinel]

.

[erico]

When you download the file right-click it ansd select Run as administrator. You can also troubleshoot compatibility to set the mode in which it will be installed.  The following image is just an example. You can do this with any installer file.

[Bsentinel]

had to use different method to run as admin....will let you know.  thx

[Bsentinel]

The toolBox FX is still not available.....it says it should be under the HP folder but it is not.  I did a system search and isn't available

[erico]

Be innovative. 🙂

Go back to the downloads and try a different full software package. Install it as admin or use the trubleshooting compatibility mode as before.

[jim_1 · Accepted solution]

Hello,

Have you tried calibrating from the printer's control panel?

At the front of the printer, use the left and right arrows to find the "System Setup" menu and press "OK".

Now find the "Print Quality" menu and press "OK".

Find the "Color Calibration" menu and press "OK"

Select "Calibrate Now" and press "OK"

The printer should spend a minute or two "Calibrating..."

You may want to try repeating this process two or three times.

[Bsentinel]

I finally just got an older laptop that uses XP and downloaded the software to that and ran all the troubleshooting options.  Here is what I have done so far:

1) Calibrated the printer 4 times
2) Updated software and drivers
3) New cartridges (HP brand)
4) Tried running test pages from three systems; two from systems running Win 7 and one from an XP machine
5) Printed HP Basic Color Page as a test

     All three colors print out of sync with black

       - Black prints correctly and in line as required
       - Yellow prints down and left by about 2 mm
       - Magenta prints down about 2mm
       - Cyan prints down and left about 2mm

[Bsentinel]

update:

Ran Calibrate for a 5th time and now everything is in sync and lined up.  Not sure why it took so many attempts, but now its working.  Thank you.