CP1515n colors are badly out of alignment

[richard3127]

When printing, messages/letters are printing at an angle.

Not had this before, so help would be greatly appreciated

[senan6806]

Hi @richard3127,

A warm welcome to HP Community!

Does it happen if you print an image or a web page?

Could you also print a configuration page and let me know if you see any alignment issue. Instructions on how to print a configuration page can be found here. 

[richard3127]

It should read, "Officejet 7310 printing out of alignment".

Obviously the answer kindly supplied will not be applicable.

[senan6806]

@richard3127

Would you be able to print a diagnostic page and check if the printer is printing the page in an angle. In order to print the report:

1. From the product control panel, press * and # simultaneously, and then release both buttons.

2. Press 1, 2, and then 3. The Service menu appears.

3. Press the right arrow button () twice. The Special Reports menu opens.

4. Press OK.

5. Press the right arrow button () once. The Print Cartridge menu opens.

6. Press OK. The diagnostic page prints.

[richard3127]

Heading should read HP Officejet 7310 printing out of alignment.

Followed instruction supplied - printing is off set to the right when printing the report.

Thanks for your assistance

Richard

[senan6806]

@richard3127

You are welcome! We might be able to resolve the issue by performing an automated cleaning/alignment. Here is how to do it:

1. Press the Setup button.

2. Use the arrow keys to select Tools and then press the OK button.

3. Select Clean Print Cartridge and then press OK.

4. Press the Setup button.

5. Press 6, then press 2. This displays the Tools menu.

6. selects Align Print Cartridge.

Let me know how it goes!

[richard3127]

Apologies for delay in replying (been in hospital).

Tried your solution - still the same.

Even tried a factory reset on the printer, but still prints at an angle.

Regards

Richard

[Kumar0307]

@richard3127

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!