Can Detect Ink Level, But "Printhead appears to be missing not detected or incorrectly installed"

[PrfyVdlxSg]

I have this OfficeJet Pro 8710 AIO printer. It was working okay, then one day it showed "Printhead appears to be missing not detected or incorrectly installed".

I have searched the web on this, mostly giving 3 possible fixes: 1. Reset by unplugging while the printer is on; 2. Update firmware, and finally 3. Replace printhead.

I am just very curious, after doing all of the above, that the error persists, while the ink level of each cartridge is still detected and displayed via HP Smart.

Is there hope for my printer? And no, it is no longer under warranty.

[TEJ1602 · Accepted solution]

@PrfyVdlxSg, Welcome to HP Support Community!
 

If you have already performed the steps from the document Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

Hope this helps!

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