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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
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HP Recommended
HP ENVY Photo 7855 All-in-One Printer
Microsoft Windows 10 (64-bit)

I have been having printing.  
Even downloaded the free pdf reader from adobe and printing directly using it get the same error as I get when going to print a page from internet directly from the internet browser, Google Chrome, using the print option. 

I keep getting this message:

2022-03-22_11h32_10.png

I even uninstall and install Adobe PDF reader program and nothing.  

How can I fix this?  
Thanks,  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Download HP Print and Scan Doctor and runt it, the doctor will fix your problem or give you advice on how to fix by yourself.

 

https://support.hp.com/us-en/help/printscandoctor 




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View solution in original post

3 REPLIES 3
HP Recommended

Download HP Print and Scan Doctor and runt it, the doctor will fix your problem or give you advice on how to fix by yourself.

 

https://support.hp.com/us-en/help/printscandoctor 




My profile on LinkedIn

HP Recommended

Thanks for replying and for the information for that tool.  


After running it I got this result: 

2022-03-22_20h20_47.png

I can not contact customer care for help on this because my printer is out of warranty.  
This is why I posted on this forum hoping I can find a solution to get it fix. 

Thanks again.  

HP Recommended

Even though I got this message I tried printing again and it printed.  
Strange.  

It is working as of now.  Hopefully it won't give no more problems.  

Thanks again.  

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