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‎02-05-2025 12:18 PM

HP Recommended
Operating System: macOS 11.0 Big Sur

Cyan ink leaked onto magenta sensor. Can the magenta sensor be replaced?  I tried cleaning it off but it still does not recognize the cartridge as full.  

Category:
1 REPLY 1

‎11-03-2025 07:15 AM

HP Recommended

Hello Vixpresso1- ,

Thank you for reaching out. Regarding your query on Can an ink sensor be replaced that you’re experiencing.

Kindly review the instructions as below :

- Share more details of the product like serial product numbers or complete model name

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

HP PCs - Downloading or updating software and drivers

https://support.hp.com/za-en/document/ish_2857204-2362249-16

This will help us narrow down the cause and suggest the best fix

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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