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‎11-20-2023 09:07 AM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: Other

For some reason, my HP printer will no longer print PDFs. I can print to other printers, so I know it's not Adobe.

I receive the error message "no pages were selected" or "The document could not be printed, kindly use our help page to troubleshoot." 

 

I have updated, turned things off and restarted, uninstalled and reinstalled software. This problem is limited to PDFs from my computer (ios Sonomo 14.1.1) on my HP Envy. 

Category:
2 people had the same question
1 REPLY 1

‎11-22-2023 01:25 PM

HP Recommended

Hi @JamieSH,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

Request you to follow the below steps to fix the issue.

 

Uninstall the printer software by following the steps from this link and restart the device.

Install the printer software by clicking on the link again.

Or

If the issue still persists, Install the printer with Mac built-in driver.

You can refer to this document to install the printer.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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