Can not ePrint

[Tonislegs]

When I try to print using ePrint I get a message saying printer cannot connect to server.  I have tried hp connect for a solution but get the same error when I try to register my device!

[Aardvark1]

Hello @Tonislegs. 

Welcome to the HP Support Forums. I understand that you are getting a Server Connection error when trying to use your printers Web Services. I would like to help. 

Try going through the troubleshooting steps provided in this post by E-roq. Pro Tips: Troubleshooting ePrint and Scan to Email Issues in e-All-in-One Printers

If you are still having problems connecting to the servers, let me know. Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by hitting the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

[Tonislegs]

Hello Aardvark,

Thank you so much for your help, I followed your instructions from the beginning and eventually set a manual DNS.  This immediately gave me my printer claim number and after entering it I was able to use ePrint (Sort of).  It works properly if I use the AiO Remote, but I am still unable to use email in ePrint.  When I open ePrint it opens with Pictures and I am able to print them ok, but when I click on to the email section I get a box asking me to add my account.  I have tried filling in the box but I do not know what to put in for the Hostname, I have tried the Hostname in the network configuration page but that doesn't work.  I have tried using my own email address and my ePrint address but the end result is the same.  No matter how I fill in this box all I get is "Verification Error we found an error would you like to try again".  Hope you can help.

Best Regards,

Toni

[Aardvark1]

Hi Toni. 

Think I got this part figured out. You are having a problem adding an email to the HP ePrint app. 

This email would be your actual email and not the printers ePrint address. 

The Hostname is dependent on your email provider. 

For example an @gmail.com would probably have the Hostname pop.gmail.com 

For privacy reasons please don't post your full email.

If you post the @whatever or send it to me via a private message I can get you the appropriate information for adding your email to the app. 

[Tonislegs]

Hello Aardvark,

As you will no doubt have guessed I am something of a novice at this, so thank you once again for your help.  The info you require is   @outlook.com

Many Thanks,

Toni

[Aardvark1]

You are most welcome Toni. 

I have taken the following information from: Set up an email app with Outlook.com

You may have noticed when trying to add an email you have the option of IMAP or POP

If you select IMAP: 

Label the email what you wish it to be called (in case of multiple emails)

Then you will need to type your email address.

Next is the password to log into that email. 

The Hostname is: imap-mail.outlook.com

Port: 993

SSL needs to be on

If you select POP:

Hostname (server): pop-mail.outlook.com

Port: 995

SSL needs to be on/enabled 

If it gives you any trouble, let me know.

[Tonislegs · Accepted solution]

Hello Aardvark,

Thank you once again for your very prompt reply, I have done as you  suggested and everything is running hunky dory now. I couldn't have done it without you!

Many Thanks,

Toni

[Aardvark1]

Awesome! glad to hear 🙂 

[Helen315]

when trying to set up ePrint I receive a message tha the printer was un able to connect to the server.   How do I turn it back on?  It was on once.  What is Set web proxy