Can not print

[JC1307]

When I try to print it doesn’t print. Prints blank paper. On the app all you see is a white screen (I do not see what I am suppose to be printing like i usually do)

[Nal_NR]

Hi @JC1307

Welcome to the HP support community.

I see that the printer is printing blank pages. To assist you better, insert one ink cartridge at a time and try printing to identify the defective ink cartridge.

Are you using HP inks?

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Run the cleaning process up to 2 times and print a test page to check the result.

Hope this helps. Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @JC1307,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us.