Can not print

Asdf692 · ‎06-26-2025

I can not print. I bought new inkt today everything and I stil can’t print every time that I try to print the icon I jump on and doesn’t want to print

Max3Aj · ‎06-28-2025

@TH3C1JH0NT, Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.
I understand you're having trouble printing with your HP ENVY 6030e All-in-One Printer, even after replacing the ink cartridges. Let's walk through some steps to get you back up and printing:

Check Ink Cartridge Installation

Make sure the new cartridges are properly installed:

Open the ink cartridge access door.
Ensure both cartridges click into place and are not loose.
Close the door and wait for the printer to initialize.

Check for Error Messages or Blinking Lights

Look at the printer’s control panel or HP Smart app for any error icons (like a blinking ink or paper icon).
If you see any, refer to this guide: HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes | HP® Support

Run HP Smart App Diagnostic

The HP Smart app can automatically detect and fix many issues:

Download or open the HP Smart app on your phone or PC.
Select your printer > Printer Status > Diagnose & Fix.
HP Smart

Check Print Queue and Connection

Make sure the printer is connected to Wi-Fi or USB.
On your PC, go to Control Panel > Devices and Printers.
Right-click your printer > See what’s printing > Cancel all documents.
Try printing a test page.

Update Printer Firmware

Outdated firmware can cause printing issues:

In the HP Smart app, go to Printer Settings > Advanced Settings > Tools > Printer Updates.

Update the firmware on an HP printer | HP® Support

Reset the Printer

Unplug the printer while it's on.
Wait 60 seconds.
Plug it back in and try printing again.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping!

Max3Aj

HP Support