Can not register printer via smart app

[MarkC72]

I can not register printer via smart app. I have tried turning off router and printer. Unplugging printer. Register via online. But still will not register. I have wasted a day trying. 

[A_Gayathri]

Hi @MarkC72,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing the trouble with registering your HP LaserJet MFP M234dwe printer. Since you’ve already tried several troubleshooting steps, here are a few additional suggestions that might help:
 

Check Network Connection:

• Ensure that your printer is properly connected to the Wi-Fi network. You can usually find this option in the printer’s settings menu.

Update HP Smart App:

• Make sure that the HP Smart app on your Android device is updated to the latest version. Sometimes, issues can arise from outdated versions.

Network Compatibility:

• Verify that your printer and mobile device are connected to the same Wi-Fi network. Some network configurations or guest networks can cause connectivity issues.

Printer’s IP Address:

• Try manually entering the printer’s IP address into the HP Smart app. You can usually find the IP address on the printer’s control panel or print a network configuration page.

HP Smart App Permissions:

• Check the app permissions on your Android device. Ensure that the HP Smart app has permission to access your network and other necessary features.

Firewall/Security Settings:

• If you have a firewall or security software on your network, it might be blocking the connection. Try temporarily disabling it to see if it resolves the issue.

Reboot Devices:

• Reboot your Android device, router, and printer. Sometimes a fresh start can resolve connectivity issues.

Alternative Registration:

• Try registering the printer using a different device or computer to see if the issue persists.

Refer to this document: HP LaserJet MFP M234dwe Printer User manual 

HP printer setup (HP Smart app)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.