Can "Not" print envelopes anymore

[DonP22]

I used to be able to print envelopes of different sizes (i.e. 10, 6, etc.) but now after I set up the size either from the printer touch screen or from the HP Printer Assistant (Set Preferences), after I load the required envelope in the main tray, open the envelope app, choose the address to print and then click on print, the letter loads into the printer, then it checks to match the size and I get an error message on the touch screen that the paper doesn't match what it was "told" in the touch screen set up.  All other print jobs work fine as long as the paper is "letter" size. Yesterday I spent 2+ hours with an HP tech with no solution.  The last time I printed an envelope was about 9 months ago and everything went fine.  The only thing that I can see that changed was a firmware update in October 2022.  Everything else with the printer is fine (i.e. scanning, copying, etc.)  But, it would be nice to get my envelope capability back.  Thanks in advance for any help.

[Dragon-Fur · Accepted solution]

@DonP22 

Welcome to the HP Community Forum.

Not sure what we can add to a 2-hour marathon with a dedicated tech.

The printer hardware has likely been reset - so, assuming that the printer hardware is "as it should be" and moving on.

Your comment about using the "HP Printer Assistant" indicates (I believe) that you are using some version of Windows.

Going with that for the sake of answering the question...

Load the paper using the instructions in the User Guide - HP OfficeJet 5200 All-in-One series

Pages 15-16

Next

If supported, and / or you dislike typing on tiny printer display panel,

Use the Embedded Web Server (EWS) to adjust (edit) / check the Paper Size & Type

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Example

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes

General Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper

Retain_Printing_Preferences_17

If you are using Word > Mailings > Envelopes,

it is expected that you have also installed the Full Feature Software.

(Ask if you need help with installing printer software.)

Continuing...

It is possible, that all things equal, even a normally supported envelope size might suddenly think it is "not right".

Without pounding on what it takes to print a custom envelope, it might be helpful to treat your "normally supported" envelope as if it is indeed a custom size.

Example - Word > Mailings > Envelopes - #10 Envelope

Rabbits_and_Chickens_Test_Envelope_10_14

There are other ways to do this, of course.

• Although not ideal, you can print an envelope document (PDF) using HP Smart -- it's kind of clunky and the positioning of the return / delivery addresses can be ugly -- it does generally work at least for standard sizes.
• WordPad can create and print an envelope - kind of ugly to set up, generally works.
• One easier method is to create an envelope sized Word document and print the "document".

Examples...

Example - HP Smart - Envelope

HP_Smart_w10_Envelope_10_3

Example - WordPad - Envelope #10

WordPad_10_Envelope_1WordPad_10_Envelope_Print_1

Example - Word - Envelope #10

Manual_DL_Envelope_Text_Box_Insert_3

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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[DonP22]

  Thanks so much for the info on this topic.  I had thought about making a
"custom" paper size of a #10 but I thought it would be a waste of time.  But, since you mentioned it in your possible "fixes" I did just that.  I put in the width and length of a #10 envelope (4.125" x 9.5") and called it Envelope Legal.  Then opened my printing app, chose the "to and from" envelope and hit print.  It went through just like it is supposed too !!  Printed everything great.  I don't know what's up with that, but it works.  I did the same for a #6 Letter envelope and it now prints again too.  Thanks again for the help.

[Dragon-Fur]

@DonP22 

You are welcome.

I've had to do it this way -- and yes, all else equal, it should have worked without doing so.

Glad it's working -- this can be an important time to print envelopes.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"