Can'r finish set up. Error Code: EBS00P0007

[Wazobia]

I have a brand new HP 9130e printer (1 day old) but I can't complete set up.  I get Error Code: EBS00P0007. The message says there are technical difficulties with set up and I should exit set up and try again later. I have. The issue persists. How can I restart the whole set up process from the beginning again. I am hoping this will solve the issue. 

[Nal_NR · Accepted solution]

Hi @Wazobia,

Welcome to the HP Support Community. 

I'd be glad to help you! 

The error code "EBS00P0007" on your HP 9130e printer typically indicates a problem related to the printer setup process. Here are some steps you can take to troubleshoot and resolve this issue:

Restart the Printer:

• Turn off the printer by pressing the power button.
• Disconnect the power cord from the printer and wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.

Check Network Connection:

• Ensure that the printer is connected to your Wi-Fi network.
• Check the wireless settings on the printer's control panel to verify the network connection.

Restart the Router:

• If the printer is connected wirelessly, restart your Wi-Fi router.
• Wait for the router to restart completely and then check if the printer reconnects to the network.

Reset the Printer:

• Press and hold the Wireless and Resume buttons on the printer control panel simultaneously for 5 seconds.
• This will reset the printer's network settings. Follow the on-screen instructions to set up the network connection again.

Update Printer Firmware:

• Ensure that your printer has the latest firmware installed.
• Go to the printer's control panel, navigate to Settings or Setup, and look for the option to check for firmware updates.
• If an update is available, follow the on-screen instructions to download and install it.

Reinstall Printer Drivers:

• On your computer, uninstall the existing printer drivers and software for the HP OfficeJet Pro 9015e.
• Download the latest drivers and software from the HP Support website.
• Install the downloaded drivers and software, following the on-screen instructions.

Factory Reset the Printer:

• If none of the above steps resolve the issue, you may need to perform a factory reset on the printer.
• Press and hold the Wireless and Cancel buttons on the printer control panel simultaneously for 10 seconds.
• Follow the on-screen instructions to complete the reset process.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Wazobia]

Thank you. That worked! 

[Wazobia]

Thanks!

[Nal_NR]

Hi @Wazobia,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us.