Can’t Print 4x6 on Envy 5530. Cuts off image

[Fluff79]

Trying to print some photos onto 4x6 photo paper and having absolutely no luck. 

Have tried to print from iPhone and Mac and the HP smart app. All I’m getting though is the bottom three quarters on the top of the paper. 

I’ve checked settings, made sure the paper is in correctly and all I’m doing is wasting paper and ink. 

If anyone can point me in the right direction then I would be grateful. 

Don’t normally have to turn to forums but I’m missing or forgetting something here. 

[Dragon-Fur]

@Fluff79 

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You are right that nothing should have changed -- that is, the printer supports what it has supported in the past.

That said, below find some of the places worth a "recheck" .

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Perhaps as a "basic test", try printing a photo on plain paper. 

Reduce ink use by selecting a photo that includes less information - for example, a picture of a couple of boxes, circles, and the like.  

This test does not solve the issue with using Photo paper, but it can perhaps help isolate the source of the problem. 

Remember to modify Tray and Paper if you change the paper type for the test.

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The printer should be clean and ready to do it's best work.

        References --

        Videos

        Fixing a Paper Jam - HP ENVY 5530 e-All-in-One Printer

        and

        Fixing Paper Pick Up Issues - HP ENVY 5530 e-All-in-One Printer

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The printer supports high quality photo in supported paper sizes to 250 gsm.

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After changing the paper or opening / closing the paper tray, Modify / Confirm the Paper Size and Type.  Use the Printer Control Panel or use the Embedded Web Server (EWS) > Tray and Paper 

• Original EWS

  Open your Browser > Type / enter the Printer IP address into URL / Address bar

  Tab Settings > Preferences > Tray and Paper (Management)

  Select / Adjust settings for Paper Size / Type

  Model and EWS version Dependent:  Advanced section

  Click Apply to save changes

•  
• EWS_9025_Preferences_Tray_and_Paper_Management_All_13
  

• Check that the photo is set to "Fit" on the space provided.
• Samples - HP Smart - Mobile - Simple Photo Print  
• HP_Smart_Mobile_iOS_Photo_Print_Options_Color_5HP_Smart_Mobile_Image_Print_Resize_Move_11
  

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Message Content References

User Guide - HP ENVY 5530 e-All-in-One series

Starting on Page 9

and

Page 24

Printer Media Specifications

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	3 x 5 to 8.5 x 14 in
Media Sizes Custom (metric)	76 x 127 to 216 x 356 mm
Media Types	Paper (plain, inkjet, photo), envelopes, cards, HP premium media, iron-on transfers, borderless media
Media Weight Recommended (imperial)	20 lb
Media Weight Recommended (metric)	75 to 250 g/m²
Media Weights Supported, By Paper Path (Imperial)	16 lb to 24 lb
Media Weights Supported, By Paper Path (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 250 g/m²

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP ENVY 5530 e-All-in-One Printer series  

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[Fluff79]

Comprehensive reply. I’m going to work my way though this. Paper is top end of acceptable so should have thought of at least trying a lighter weight first. 
thanks for focusing my mind. Hopefully it’ll come good.