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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Can't Print After Cancelling Instant Ink

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08-29-2019 05:13 PM
Further to the question, "Do I need to replace both cartridges after cancelling subscription?" If I'm Stockholmed into sigiing up again to get something of value from my Black Ink purchased cartridge and I opt for "Free Printing" will I be able to use my purchased Black Ink to print in black without counters against pages that I would need to pay for?
08-30-2019 01:16 PM
Hi @tjesso
Yes, you need to replace all the ink cartridges. HP Instant Ink cartridges do not work after the end of your current billing period, and you are required to return them to HP. To continue printing after your billing cycle ends, make sure you have standard replacement ink cartridges ready to use in your printer.
Thanks!
Asmita
I am an HP Employee
12-06-2019 01:15 PM
I am so angry with the HP Instant Ink "program" that I am seriously considering junking my HP Printer and ALL HP products to include my HP computers/Tablets! I too paid over 37 months to finally receive cartridges - figured - well I paid a lot of money to get some cartridges I could have purchased for much less. I even made sure I limited my printing - after all - I was on a "number of pages budget". I NEVER exceeded the monthly total and was way less than allowed. I guess I was privileged to have a big company monitor my printer and ink to ensure I would NOT print too much and I certainly would NOT attempt to try another brand of Ink. I guarantee that my next products will NOT be HP and I am seriously writing my association and treatment up for further review.
12-07-2019 06:11 AM
Hi @nealk49
Welcome to the HP Support Community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
Asmita
I am an HP Employee
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