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- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Can't Print!!! Please help
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11-14-2020 10:19 AM - last edited on 05-10-2021 08:55 AM by JessikaV
I can't print from my iMac (runs on OS X El Capitan). I have updated everything, reinstalled everything, tried all sorts over the last day and nothing works. I'm getting this message now... Stopped - 'Filter' failed, 2 pages
11-17-2020 05:04 AM
@EmmaFreelancer, Welcome to the HP Support Community!
- Which application are you trying to print from?
- Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
Let us try these steps to resolve this issue:
Update the printer firmware
Click here to download and install the latest printer firmware from your MAC.
Click here to know different methods of updating printer firmware.
Also, check for any software updates on MAC
Click the Apple icon > About This Mac > Software Update and install any available update.
This printer is AirPrint compatible. Reinstall the printer using AirPrint driver:
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign, click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
Note: Use Bonjour multifucntion.
6.) Try to print.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee