Can't access instant ink subscription I've been paying for monthly for years, and just keeps looping

[Deyanne]

My account has no record of my Instant Ink subscription, or the printer that I registered when I purchased it a few years ago. I receive emails about modifying the subscription since I don't get any use out of it, but when I go to my account, there is nothing there and the totally automated system with no answers tries to re-sell me the subscription, looping in circles with no good answers, and no contact information. So the question is: how do I cancel the instant ink subscription?

[Irfan_06]

Hi @Deyanne,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand you're experiencing an issue with your instant ink account.

I apologize for any inconvenience this may have caused, I'm here to help you today.

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support