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HP Recommended
HP ENVY Inspire 7955e All-in-One Printer
macOS 12.0 Monterey

I tried 2.4 band (turn off 5.0 band) and installed the smart hp app. Non of them works for my MacOS error (Only can use my iphone 14 to access the printer. Also, the HP smart App will auto shut off after I tried to add a printer into it. (It just shut off after loading ring ran for about a minute. )

 

I can't run the firmware update (as it can't add printer.) I checked the printer firmware, it is the latest model 2225b. 

 

Any way I can fix this and use my Mac to print? (I can connect to Direct wifi print. But it is just way too much effort that you have to connect to that every time you need to print a piece of paper. 

 

1 REPLY 1
HP Recommended

@cutejecy

 

Welcome to the HP Support Community

 

I understand you are facing an issue with the HP Smart app for your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Were there any updates done on the PC?
  • Have you tried performing any troubleshooting for this issue on your own?

While you respond to that, please go ahead and uninstall the HP Smart app from your MAC PC.

 

Steps to uninstall HP Smart and reinstall:

 

  • Click Finder

image

, and then click Applications. In the list of apps, click and drag the HP Smart app to the Trash at the end of the dock.

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.