Can't cancel job from que, can't print new job

[Unicorngirl]

Was printing user manual, stopped halway thru. Job doesn't show but prints page from job over and over.  Nothing else will print. Tried canceling from printers and scanners to print que but it doesn't show.

[Sneha_01]

Hi @Unicorngirl,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When a print job gets stuck and keeps printing the same page over and over, it can be frustrating. Here's a detailed guide to help resolve the issue with your HP DeskJet 4152e printer on Windows 11:

Restart the Printer and Computer

• Turn off your printer and unplug it from the power source.Restart your computer.
• After your computer has restarted, plug the printer back in and turn it on.

Clear the Print Queue

• Open Settings (press Windows Key + I).Go to Devices > Printers & scanners.
• Select your HP DeskJet 4152e printer and click on Open queue.If there are any print jobs listed, right-click on each one and select Cancel.

Stop and Restart the Print Spooler Service

• Press Windows Key + R, type services.msc, and press Enter.In the Services window, scroll down and find Print Spooler.
• Right-click on Print Spooler and select Stop.After stopping, right-click on Print Spooler again and select Start.

Manually Clear the Print Spooler Files

• Press Windows Key + R, type C:\Windows\System32\spool\PRINTERS, and press Enter.
• This will open the folder containing the print spooler files. Delete all files in this folder.
• Restart the Print Spooler service by following the steps above.

Run HP Print and Scan Doctor

• Download and run the [HP Print and Scan Doctor](https://support.hp.com/us-en/help/prints

Update or Reinstall Printer Drivers

• Go to the HP Customer Support - Software and Driver Downloads page.
• Enter your printer model (HP DeskJet 4152e) and download the latest drivers.
• Install the drivers and restart your computer.
• Alternatively, you can uninstall the existing printer drivers from Device Manager and then reinstall them using the downloaded files.

Check for Firmware Updates

• Go to the HP support website and check if there are any firmware updates available for your printer model.
• Follow the instructions to update the printer firmware.

Factory Reset the Printer

• Turn on the printer and wait for it to become idle.
• Go to the printer's control panel or use the HP Smart app to navigate to the Settings menu.
• Look for Restore Factory Defaults or a similar option.
• Follow the on-screen instructions to reset the printer

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support